Return policy

The purpose of Missoni is to ensure that you are fully satisfied. If for any reason you are not satisfied with your order, you may exercise your right of withdrawal, without any penalty, within fourteen (14) days of the day of delivery of the products purchased from the Site.

The right of withdrawal may be exercised by filling in the “Return Form” available online in the Customer Service area of our website.

We will send you confirmation by email that it has received your withdrawal request.

The products to be returned must be handed to the courier within fourteen (14) days of the date on which you informed us of your decision to withdraw from the contract. The products may be returned by forwarding the package via the courier indicated on our website or via another carrier.

In the event that you decide to use a carrier other than the one indicated for the return of the products, you will have to pay the necessary costs personally and will remain liable for any loss of or damage to the products during transport.

Conversely, it is not possible to exchange the garment chosen for another item.

1. CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL

The right of withdrawal shall be deemed to have been properly exercised if the following conditions are fully met:

  • the “Return Form” is sent directly online through our website, within fourteen (14) days of receipt of the products;
  • the products must not have been used, worn, washed and must necessarily comply with the requirements described in the Conformity Checks section below;
  • the identification tag must still be attached to the products with the disposable seal forming an integral part of the goods;
  • the products must be returned in their original packaging;
  • the returned products must be handed to the carrier within fourteen (14) days of when you informed us of your decision to withdraw from the contract and received the Withdrawal Confirmation Email; and
  • the products must not be damaged.

If you have complied with all the required conditions, we will refund the price of the purchased products in full. You will be contacted if your return cannot be accepted because it does not comply with the required conditions.

Fragrances and socks are not returnable. We reserve the right to designate other products on the site as “non-returnable”. This will be stated in the details on the page concerning the non-returnable product.

2. CONFORMITY CHECKS

Our products must be returned unused and new, in perfect condition and complete with all protective materials, with any labels and tags attached and including all required accessories and documents. If the product shows signs of wear and tear or has been used or altered in any way compared to its original condition, we reserve the right not to accept the return or, alternatively, to reduce the amount of the refund.

If it is necessary to reduce your refund, we will inform you by email. In this case, you may (as an alternative to a reduced refund) choose to have the products sent back to you at your own expense.

3. TIMEFRAME AND PROCEDURES FOR REFUNDS

After we have received your return and checked that all requirements have been met, you will receive an email confirming acceptance of the return, or, if the returned products have incurred a noticeable reduction in value, you will receive an email informing you of the amount deducted.

The full or partial refund shall be initiated by us in the shortest possible time and in any case within fourteen (14) days of the date on which we became aware of you exercising the right of withdrawal, provided that it has already received the returned products.

The actual time for crediting or returning the sums paid by you for the purchase of the products depends on the payment method used (credit/debit card, PayPal, etc.).

4. PRODUCT IDENTIFICATION TAG

All products offered for sale have an identification tag attached with a disposable seal, which is an integral part of the goods. We strongly recommend that you try on the product without removing the tag and seal, as any returned products lacking these will not be accepted.

5. SELLER’S CARRIER

Returns can be sent via the courier indicated on our website, using the pre-printed adhesive label you will find inside your parcel. This method will enable us to pay for the delivery on your behalf. In the event that you decide to use a different carrier, you will have to pay the necessary costs for the return personally and will remain liable for any loss of or damage to the products during transport.

6. CONSUMER CODE

These Terms and Conditions for the Exercise of the Right of Withdrawal, which form an integral part of the General Terms and Conditions of Sale, are governed by Italian law and in particular by the Italian Consumer Code.

You can exercise your right of withdrawal and return the items by filling in the “Return Form” available online in the Customer Service area of our website.